For utilities and the contractors who install their meters. Technicians scan the old and new meter, take GPS-stamped photos and record the outcome of every visit, so you know which jobs are done, which failed and why.
The problem
Replacement and reading lists go out on spreadsheets and come back on paper. Meter numbers are copied by hand, so the wrong meter gets recorded, or a meter that was already replaced is claimed again. When a technician can’t get in, there is no record of why, and no proof they were there.
The cost adds up: repeat visits, disputed records between the utility and the contractor, and nobody knows the day’s success rate until the spreadsheets are merged.
How it works
Every meter on your list reaches a technician and comes back as a checked, photographed record.
Replacement or reading lists are imported from Excel or your customer accounts, and each address is placed on the map.
Tasks go to technicians by location and workload, straight to their phone as a planned route.
The technician scans the meter, and the app flags one that doesn’t match the account or was already replaced.
GPS-stamped photos and an outcome, done or the reason it couldn’t be, are recorded before the task closes.
Proof
Numbers from utility meter programmes in the GCC run on Fieldmaster.
100,000+
Old meter, new meter and installation photos stamped with location and time on every swap.
1.5M+
Recorded in the field, with or without signal, with GPS and time on every read.
98.7%
Jobs completed on the first visit, without a return trip.
Results
A scanned meter that doesn’t match the account is flagged on site, not weeks later.
Meters already marked as replaced are caught before they are counted again.
Every no-access visit has a reason and a GPS-stamped photo.
Readings are taken from a photo of the meter and checked against past consumption.
Utilities and contractors see the same evidence for every completed task.
Completed and failed visits by technician are visible the same day, not at month end.
Why field focus matters
When task lists go out on spreadsheets and results come back on paper, you can’t trust the records you report, bill and pay on.
A serial number copied by hand records the swap against the wrong meter, and someone has to go back to put it right.
When a technician writes “no access”, there’s no photo or location to back it up, so the visit is disputed and the return trip is on you.
Records merged from paper let the same meter appear twice, so every invoice between utility and contractor turns into an argument.
Sheets come back at the end of the shift, so you don’t know the day’s success rate until someone has merged the spreadsheets.
