Utility Meter Management
For utilities and the contractors who install their meters. Technicians scan the old and new meter, take GPS-stamped photos and record the outcome of every visit, so you know which jobs are done, which failed and why.
The problem
Replacement and reading lists go out on spreadsheets and come back on paper. Meter numbers are copied by hand, so the wrong meter gets recorded, or a meter that was already replaced is claimed again. When a technician can’t get in, there is no record of why, and no proof they were there.
The cost adds up: repeat visits, disputed records between the utility and the contractor, and nobody knows the day’s success rate until the spreadsheets are merged.
How it works
Every meter on your list reaches a technician and comes back as a checked, photographed record.
Replacement or reading lists are imported from Excel or your customer accounts, and each address is placed on the map.
Tasks go to technicians by location and workload, straight to their phone as a planned route.
The technician scans the meter, and the app flags one that doesn’t match the account or was already replaced.
GPS-stamped photos and an outcome, done or the reason it couldn’t be, are recorded before the task closes.
Proof
Numbers from utility meter programmes in the GCC run on Fieldmaster.
100,000+
Old meter, new meter and installation photos stamped with location and time on every swap.
1.5M+
Recorded in the field, with or without signal, with GPS and time on every read.
98.7%
Jobs completed on the first visit, without a return trip.
Results
A scanned meter that doesn’t match the account is flagged on site, not weeks later.
Meters already marked as replaced are caught before they are counted again.
Every no-access visit has a reason and a GPS-stamped photo.
Readings are taken from a photo of the meter and checked against past consumption.
Utilities and contractors see the same evidence for every completed task.
Completed and failed visits by technician are visible the same day, not at month end.
Why field focus matters
When task lists go out on spreadsheets and results come back on paper, you can’t trust the records you report, bill and pay on.
A serial number copied by hand records the swap against the wrong meter, and someone has to go back to put it right.
When a technician writes “no access”, there’s no photo or location to back it up, so the visit is disputed and the return trip is on you.
Records merged from paper let the same meter appear twice, so every invoice between utility and contractor turns into an argument.
Sheets come back at the end of the shift, so you don’t know the day’s success rate until someone has merged the spreadsheets.
FAQ
Readers follow their round on the phone, scan the meter’s barcode and photograph the register. The reading is taken from the photo, and unusual consumption is flagged for the reader to confirm before they leave. Every reading carries the GPS location and time.
LCD, roller and dial registers. The reader checks the reading before it is saved.
Yes. Readings, photos and scans are saved on the phone and sync when the connection returns. A reading taken offline is read from its photo once it syncs.
Yes. Old and new meters are scanned at the swap, mismatches are flagged, and new meters are tracked as stock from the warehouse to the installation.
Yes. Meter tests, inspections and troubleshooting visits each have their own form. A troubleshooting visit compares the meter’s reading with a clamp reading on each phase and gives a pass or fail, and a post-connection inspection checks the seal, earthing, signal and metering condition of a new connection. Visits produce a PDF report, and tests and replacements can wait for a supervisor’s approval before the report is released.
Those are covered by Utility Revenue Protection, which runs on the same platform with the same crews: notices, disconnections, reconnections with an SLA, installment plans and anti-theft inspections.
Yes. AI connectors let you use your own LLM, such as ChatGPT or Claude, to ask questions like “Which area had the most failed meter visits this week?” and get the answer and a chart from your latest records. They follow each person’s role, and they are opt-in, not turned on by default.
