For companies that maintain lifts, air conditioning, generators and other equipment under annual maintenance contracts. Every unit carries its contract, its service frequency and its visit history. Planned visits are routed across your technicians each month, breakdown calls come in with a response time, and the customer can follow a request without calling you.
The problem
The contracts are in a folder and a spreadsheet lists which units are covered. Planned visits are written into a diary by whoever has time, so a unit due every month is visited when a technician happens to be nearby. A contract expires, and the first sign is a customer who stops paying or a competitor’s sticker on the unit.
Breakdown calls arrive by phone and WhatsApp. Nobody can say how long each one took, whether the unit was under contract, or how many times the same unit has failed this year.
How it works
The registers, request types and response times are set up for the equipment you maintain.
Each unit is recorded with its customer, address, brand, installation date and warranty end date.
Each AMC has its start and end dates, service frequency, value and the signed document.
A maintenance visit is raised for every unit under contract and routed across your technicians.
The technician records the visit on the phone with a photo, the GPS location and the type of service.
A service request becomes a task with its response time attached, assigned to a technician automatically.
Every visit is added to the unit’s history, and the customer can leave feedback on the request.
What you get
Each unit shows whether its contract is valid and until when, or that it has expired or was never signed.
Renewals are added as new periods, and two contract periods for one unit can’t overlap.
Planned visits are spread across technicians and put in route order, with arrival times, and can be downloaded to Excel.
Labels are printed from the register for every unit, ready to scan on site.
Each issue type has its own SLA in hours, carried onto the task the technician receives.
Customers raise a request on a public page that can sit on your website. Your team checks it before a technician is sent.
The customer enters the request number and sees whether a technician is assigned and whether the visit is done.
Every visit with its date, photo, type of service and technician, on the unit’s own record.
A short survey after each request: satisfaction, punctuality, whether it was fixed on the first visit.
What changes
| Folder, diary and spreadsheet | Fieldmaster AMC management | |
|---|---|---|
| Which units are under contract | Folder, diary and spreadsheet A spreadsheet that is right on the day it was updated. | Fieldmaster AMC management Each unit shows its contract status and end date. |
| Planned visits | Folder, diary and spreadsheet Fitted in when a technician is nearby. | Fieldmaster AMC management Raised for every unit under contract and routed for the month. |
| Breakdown calls | Folder, diary and spreadsheet Phone and WhatsApp, passed on by hand. | Fieldmaster AMC management A request with a response time, assigned to a technician automatically. |
| Proof of a visit | Folder, diary and spreadsheet A signed job sheet, if it comes back. | Fieldmaster AMC management A photo with the GPS location and time, on the unit’s history. |
| What the customer sees | Folder, diary and spreadsheet Nothing, until they call. | Fieldmaster AMC management A request page, a status page and a feedback form. |
Built around your service
The app is set up today for lift and elevator maintenance, with units, brands and monthly service visits. The same registers and workflows fit any equipment maintained under contract: air conditioning, generators, fire systems, kitchen equipment or medical devices. Your unit fields, fault types, response times and visit checklists are set up during the build.
It runs on the same platform as Fieldmaster’s maintenance and field service apps, so spare parts, technician attendance and planned maintenance timetables can be added when you need them.
FAQ
AMC management software keeps track of annual maintenance contracts and the work they promise. It records which equipment is covered and until when, plans the visits each contract calls for, handles breakdown calls from customers, and keeps a service history for every unit. It is also called maintenance contract or service contract management software.
An agreement in which a service company maintains a customer’s equipment for a year at an agreed price, usually with a set number of planned visits and a response time for breakdowns. Lifts, air conditioning, generators and fire systems are commonly covered this way.
No. It is set up today for lift maintenance, and the same registers, contracts, requests and routes are set up for other equipment as part of your build.
At the start of each month a maintenance visit is raised for every unit with a valid contract. The routing engine spreads the visits across your technicians and puts each technician’s visits in route order, and the plan can be downloaded to Excel.
On a public page that needs no login, or by calling your office, where staff enter the request. A request from the public page is checked by your team first. It then becomes a task with the unit’s details, the fault and the response time, assigned to a technician.
Each unit shows whether its contract is valid and its end date, and the list can be filtered and exported. A scheduled report of contracts ending in the coming weeks can be set up as part of your app.
It records each contract’s value and signed document. Invoices stay in your accounting system.
A typical app is live in 10 to 18 working days. Customers and units can be loaded in bulk from Excel.
Yes. We work with companies in Oman, the UAE, Saudi Arabia, Qatar, Kuwait and Bahrain. Our team works from Muscat, Ajman and Cochin, and support comes directly from the people who built the platform.
