Fieldmaster is field service management software for utilities, contractors, city services and oil and gas operators in the GCC. Jobs are planned and dispatched from a map, crews work from an app that runs without signal and in their own language, and every visit closes with photos, GPS and the time. We build the app around how your team already works, so you don’t bend your process to fit a product.
The problem
Many field service products are built for small service businesses: booking a plumber, quoting a repair, taking payment on the doorstep. Operations in the GCC look different. Crews speak many languages, work where there is no signal, and answer to contracts, approval chains and safety rules that a standard product doesn’t know about.
So teams buy a product, then work around it with paper, spreadsheets and group chats, and the office still can’t prove what happened on site.
How it works
Every job follows the same recorded path, from the moment it is created to the report.
Jobs come from a maintenance plan, a fault report, a customer request or another system, each tied to a site or asset.
Dispatchers assign jobs on a map, or let Smart Assign plan routes across the crew by time window, skill and capacity.
Technicians see their jobs and route on the phone, scan the asset, take GPS-stamped photos and describe the work by voice.
Supervisors review the work and approve it, or send it back with a remark.
Dashboards show completed and open jobs by site and crew, and job cards come out as PDFs.
What you get
Select jobs on the map and assign them, or plan routes automatically with time windows, breaks, skills and capacities.
Jobs, forms, photos and approvals are saved on the phone and sync when the connection returns.
More than 40 languages, including Arabic, Hindi, Urdu, Bangla, Malayalam and Tagalog, with voice notes transcribed as people speak.
Photos carry the GPS position, date, time and the person who took them, burned into the image.
Scan barcodes and QR codes on assets, meters and parts, many in one go.
Crews clock in with a face check inside their site boundary.
Stock held in each vehicle or by each technician, issued against the job.
Multi-stage approvals with remarks, signatures and a timeline on every job.
Job cards and delivery notes as PDFs, and every list and chart exported to Excel.
Proof
Numbers from field operations running on Fieldmaster.
15M
Field operations across the GCC and other international markets.
20+
Safety, fleet, utilities, waste, facilities, procurement and property.
10–18
Changes after go-live take days, made by the people who built it.
Product or platform
| Off-the-shelf FSM software | Fieldmaster | |
|---|---|---|
| Fit to your process | Off-the-shelf FSM software You adapt your process to the product’s screens and steps. | Fieldmaster The app is built around your forms, approval stages and roles. |
| Who builds it | Off-the-shelf FSM software Your team configures it, or pays a partner to. | Fieldmaster We build it for you. Your team doesn’t build anything. |
| Languages | Off-the-shelf FSM software Set by the product. | Fieldmaster More than 40, translated automatically, including Arabic, Hindi, Urdu and Bangla. |
| Pricing | Off-the-shelf FSM software Often priced per user, so adding field staff adds cost. | Fieldmaster No per-user fee: field crews, supervisors and office staff are all included. |
| Time to go live | Off-the-shelf FSM software Depends on configuration and data migration. | Fieldmaster A typical app is live in 10 to 18 working days. |
Solutions
Start from a solution that is already built, and we adapt it to your process.
Preventive maintenance and fault-to-fix jobs for buildings and field assets.
Meter replacement programmes and reading rounds, verified at the meter.
Bin inspections, collection crews and trucks, checked against the contract.
Vehicle checks, workshop jobs, dispatch and fuel.
Observations, inspections, incidents, permits and corrective actions.
Journey requests, risk-based approvals and trip tracking.
FAQ
Software that organises work done away from the office: creating jobs, assigning them to technicians, guiding the work in a mobile app, and recording what was done, with proof. It usually covers scheduling and dispatch, a mobile app for crews, stock in vans, and reporting.
We build the app around your process instead of selling a fixed product. Your forms, approval stages, roles and reports are set up the way your team works, and your team doesn’t have to build or configure anything.
Operations in the GCC with crews in the field: utilities, contractors, city services, facilities teams and oil and gas companies. Heads of operations, maintenance, fleet and HSE use it to plan and check the work.
Yes. Crews can fill in forms, take photos and approve work offline. Everything syncs automatically when the connection returns.
No. There is no per-user fee, so field crews, supervisors, office staff and subcontractors can all use the app. The pricing page explains how it is priced instead.
A typical app is live in 10 to 18 working days, built from blocks already proven in production.
