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Built for the Realities of Large-Scale Meter Operations
Utilities manage thousands of service locations, technicians, and work orders every day. Here’s how the Fieldmaster platform supports those operations behind the scenes.
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Technicians carry the entire workday on their mobile device
Meter service work rarely happens near a computer. Fieldmaster provides technicians with a mobile application that allows them to receive assignments, navigate to service locations, record work performed, and submit documentation directly from the site. This eliminates paper forms and ensures operational data is recorded immediately. Fieldmaster provides technicians with a mobile application that allows them to receive assignments, navigate to service locations, record work performed, and submit documentation directly from the site.
Record work performed
Inspections, replacements, and maintenance activities are logged directly in the field.
Capture documentation
Photos and files are attached during the visit, creating an accurate record of work completed.
Collect signatures
Customer signatures confirming completed work are captured digitally without paper forms.
View assigned tasks
Technicians see their meter service tasks and complete service history at a glance.
Service requests routed to the right technician
Utilities manage service teams across multiple regions and zones. FieldMaster helps operations teams assign tasks based on technician location, workload, and service type.
Technician workload visibility across teams
See who has capacity and who is overloaded at a glance.
Service-zone based routing logic
Assignments follow predefined rules that match technicians to service areas.
Supervisor override for manual assignment
When circumstances demand it, supervisors can reassign work directly.
Every meter service task tracked from start to finish
All meter operations move through one connected system.
Service request management
Customer complaints and inspection schedules become structured tasks.
Task assignment
Operations teams assign technicians and define priorities for each request.
Appointment scheduling
Service visits align with customer availability and technician schedules.
Operational performance visible in real time
Operations managers need visibility into technician activity and service performance. Fieldmaster provides dashboards that track operational metrics across the entire network.
Tasks completed on schedule across all regions.
Average response time from request to technician assignment.
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Billing systems
Meter service data syncs with billing and customer records.
Customer platforms
Service history and appointment data flow to customer management systems.
Reporting tools
Operational metrics export to analytics and business intelligence platforms.
Operational data managed with enterprise-level controls
Every action is logged and every connection is protected.
Data protection in transit and at rest
Operational data is encrypted using industry-standard protocols.
Full audit trail of all task actions
Every update is logged with timestamp and user identity for compliance.
Role-based permissions for granular control
Users see only the data relevant to their responsibilities.
Reliable infrastructure supports continuous operations
High availability systems keep meter operations running without interruption.
Frequently Asked Questions
Find answers to common technical questions about the platform.
Yes. The platform provides integration APIs that allow operational task data to sync with enterprise systems used by utilities. Your billing, customer management, and field operations systems can all communicate seamlessly through our API layer.
Yes. Access permissions can be configured so technicians only see tasks assigned to their region or team. Granular controls ensure each worker sees only what they need to do their job.
All operational data is stored securely on the server. When the technician logs in from a new device, their tasks and activity history are restored immediately without any data loss.
Yes. Task status updates are visible in real time through operational dashboards. Operations teams see exactly where technicians are and what they've completed throughout the day.
Yes. Technicians can attach photos, files, and customer signatures directly from the mobile application. Documentation happens at the source, not back at the office.
Need more help?
Reach out to our team.