CASE STUDY

Data-Driven Growth: Utility Company Achieves 12x Growth with Fieldmaster

The Customer

An SME utility contractor in Oman, specializing in meter replacements, calibration, and troubleshooting for electricity and water utilities.

Company Size

11 to 50 Employees

Annual Revenue

$1.2 Million

A utility contractor in Oman, specializing in meter replacements and troubleshooting for electricity and water utilities, encountered operational roadblocks that hindered their efficiency and growth. Their reliance on manual processes for task assignments, data collection, and stock management made it difficult to scale their projects and maintain productivity. With hundreds of locations to cover weekly and limited field teams, the contractor required a comprehensive solution to address inefficiencies and streamline their workflows.

Key Results

12x Growth in Field Teams

Scaled from 2 to 24 field teams in a year, enabling execution of high-volume projects.

90% Reduction in Manual Processes

Automated task assignments, stock reconciliation, and reporting eliminated labor-intensive workflows.

Elimination of Stock Discrepancies

Real-time tracking ensured complete visibility of inventory, preventing losses.

100% Data Accuracy in Field Operations

Automated validations and data entry mechanisms eliminated human error.

Securing Larger Contracts

Operational excellence positioned the company as a leader, resulting in new project wins.
"Fieldmaster has completely revolutionized the way we work. With automated systems, our field costs are under control, stock discrepancies are eliminated, and reports are accurate. Thanks to this transformation, we’ve scaled our business, secured larger projects, and maximized profitability. We’re incredibly satisfied with the results!"
Quotes iconQuotes icon
Project Lead

Client Overview

The customer, an experienced utility contractor, faced significant operational challenges while executing their first major meter replacement project. Their reliance on manual processes for task assignments, stock management, and data collection led to inefficiencies, escalating costs, and missed opportunities for growth. Despite having the financial capacity to scale, their lack of streamlined operations made expansion unfeasible.

The Challenges

  1. Manual Task Assignment and Routing
    Hundreds of locations needed to be covered weekly, but assigning tasks manually was time-consuming and prone to errors.
  2. Inconsistent Stock Management
    Meters frequently went missing, and the lack of tracking mechanisms created financial losses.
  3. Inaccurate Data Capture
    Errors in manual data collection delayed invoice payments and created disputes with their principals.
  4. Scalability Issues
    Without efficient systems, the company struggled to handle larger workloads or take on new contracts confidently.
  5. Complex Workflows
    Troubleshooting and calibration required capturing extensive data, which was difficult to manage manually.

The Solution

Fieldmaster provided a comprehensive solution tailored to the customer’s needs:

  1. Automated Task Assignment
    Tasks were allocated automatically based on live field team locations and organizational priorities, saving time and reducing errors.
  2. Real-Time Stock Tracking
    A dedicated stock management module provided complete visibility of new and removed meters, enabling real-time updates on inventory status.
  3. Error-Free Data Capture
    Mandatory validations and automated data entry reduced errors, ensuring accurate reporting and billing.
  4. Custom Workflows for Complex Tasks
    Dynamic workflows with skip logic simplified troubleshooting and calibration, accommodating even the most detailed requirements.
  5. Performance Dashboards
    Real-time dashboards enabled the management to monitor field performance, analyze costs, and make data-driven decisions.

Implementation Timeline

Results Post-Implementation

By early 2023, the customer had fully transformed their operations:

  1. Improved Efficiency
    Automation saved hundreds of hours in task management, stock reconciliation, and reporting.
  2. Accurate Stock Management
    Complete visibility into inventory eliminated discrepancies and enhanced operational reliability.
  3. Timely and Accurate Billing
    With accurate data capture and reporting, invoice disputes were eliminated, and payments were received faster.
  4. Market Leadership
    Efficient execution and reliable reporting earned the customer larger contracts and solidified their position as a market leader.

The customer specializes in replacing outdated meters with new AMR (Automated Meter Reading) and prepaid meters. Despite their technical expertise, operational inefficiencies posed challenges that hindered scalability and profitability.

"Thanks to Fieldmaster, our operations are seamless, and we can confidently take on more challenging projects with ease."
Quotes iconQuotes icon
Operations Head

Conclusion

Fieldmaster.ai provided the utility contractor with a tailored, all-in-one solution to address their operational challenges. By automating processes, improving data accuracy, and enhancing visibility, Fieldmaster empowered the company to expand its operations, increase profitability, and secure a leading position in the utility sector.

Fieldmaster.ai continues to support the customer with ongoing enhancements, ensuring their systems remain scalable, efficient, and aligned with future goals.

Digitize your operations today!

Click here to get started >

Browse features >

Explore Solutions >